This course explores how excellent customer care is achieved and how it makes us feel when we receive this service. When you have a positive experience of customer care you remember it, you tell your friends and family and are more inclined to use that service again. Excellent customer care is essential for any business as it helps establish a client base and can increase sales.
Learning Objectives – Through the delivery of this workshop, we are enabling participants to:
Be able to define what good customer care is and how you can practically use it back in the workplace
Be able to demonstrate how to handle difficult customers and whenever possible turn a negative into a positive
Be able to practice various effective communication techniques for use with both ‘face to face’ and telephone interactions with customers
Be able to describe what their personal communication style is and how best to use and adapt this when dealing with customers.
Begin to develop an action plan to use the techniques learnt back in the workplace
The Assaults on Emergency Workers (Offences) Bill 2017- 2019 will bring in harsher penalties against those convicted of attacks on emergency crews – and will hopefully act as a deterrent in the future.
What do you make of this new bill? How you think it will work out? Let us know in the comments.
Over the weekend KLTV visited Highburton, to be a part of the opening of a new skatepark in memory of Isaac Nash, who was taken away by strong tides in a tragic accident while vacationing with his family in Anglesey in August 2014.
Isaac was swimming with his 10-year-old brother Xander when the tides picked up and it became difficult for them to swim.
Their dad and granddad, Adam and Paul Nash, both jumped in to try and save the brothers but only Xander could be rescued, and Isaac’s body was never found.
After the Tragedy, the Nash family formed the Isaac Nash Trust in his honour and vowed to build a community skatepark in his memory.
Over £100,000 was raised within a year of his passing thanks to generous donations from the community and groups such as RNLI who donated £10,000.
However, the project was delayed for quite some time after some of the local villagers, who were backed by local Conservative councillors, objected to the plans, as they believed it would attract anti-social behaviour.
Eventually though the plans went through and on Saturday (21nd April) over 1,000 guests joined Isaac’s family in a huge community event at Burton Acres Recreation Ground.
In this video we take a look at the new park and what it means for the Nash family, and the community as a whole.
The Weekly Wind-Up brings information and opinion to the people of Kirklees and the wider Yorkshire area.
On this episode of the Weekly Wind-Up, Dr Emma Kirke speaks to Maureen Winfield, an ambassador for Dementia UK.
Dementia is an umbrella term used to describe a range of progressive neurological disorders, that is, conditions affecting the brain. There are many different types of dementia, of which Alzheimer’s disease is the most common.
The Alzheimer’s Society (2015) reports there are over 850,000 people living with dementia in the UK today.
If you have any questions or concerns please contact Dementia UK's national helpline on 0800 888 6678 or send an email to email@example.com