This course explores how excellent customer care is achieved and how it makes us feel when we receive this service. When you have a positive experience of customer care you remember it, you tell your friends and family and are more inclined to use that service again. Excellent customer care is essential for any business as it helps establish a client base and can increase sales.
Learning Objectives – Through the delivery of this workshop, we are enabling participants to:
Be able to define what good customer care is and how you can practically use it back in the workplace
Be able to demonstrate how to handle difficult customers and whenever possible turn a negative into a positive
Be able to practice various effective communication techniques for use with both ‘face to face’ and telephone interactions with customers
Be able to describe what their personal communication style is and how best to use and adapt this when dealing with customers.
Begin to develop an action plan to use the techniques learnt back in the workplace
The latest Tweets from Kirklees Local TV (@KirkleesLocalTV). We are an internet-based TV station providing premier local news, views and entertainment for the diverse local people of Kirklees. Huddersfield, West Yorkshire
KLTV is here at the Bridge Community Centre in Leeds, listening to the Yorkshire & the Humber Regional Cyber Crime Unit discuss the different ways cyber attacks happen and why people do it #yhcyberprotect ... See MoreSee Less
Kyle is Joined by Jan Scrine from the Milestone Society, which has completed many heritage projects. One of which is to restore old milestones and finger signs.
After completion of the packhorse trail, some months ago now. She's hit on the idea of using the poem the Highwayman. As a way to teach children, not only the history surrounding milestones but also to teach children measurements in yards and miles.
The Highwayman video along with a teaching resource will be available for download on the Milestone Society websites soon.
On Thursday 13 July the Mayor of Kirklees, Cllr Christine Iredale will be hosting a special civic event where community leaders, members of the Bosnian community, local councillors and representatives...