This course explores how excellent customer care is achieved and how it makes us feel when we receive this service. When you have a positive experience of customer care you remember it, you tell your friends and family and are more inclined to use that service again. Excellent customer care is essential for any business as it helps establish a client base and can increase sales.
Learning Objectives – Through the delivery of this workshop, we are enabling participants to:
Be able to define what good customer care is and how you can practically use it back in the workplace
Be able to demonstrate how to handle difficult customers and whenever possible turn a negative into a positive
Be able to practice various effective communication techniques for use with both ‘face to face’ and telephone interactions with customers
Be able to describe what their personal communication style is and how best to use and adapt this when dealing with customers.
Begin to develop an action plan to use the techniques learnt back in the workplace
FenTrack | Tailored Software Solutions for Manufacturers & Installers of Windows Doors and Conservatories
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FenTrack Ltd was set up after two years of planning, researching and crafting of a viable software product specifically for the window, door and conservatory industry.
With over 50 years industry experience the two brothers, Steve and Martin felt they could solve the problem of 'one size fits all', old style software systems to bring the industry a lean, tailored product ensuring that only the necessary features for your business are included.
The FenTrack team quickly realised that tailored software to suit both single business owners and large manufacturers was not readily available and existing software could be inflexible so they designed the FenTrack product from customer feedback. FenTrack has the ability to greatly benefit companies of all sizes, increasing the bottom line by improvement of order tracking, production capabilities, delivery logistics and much more.
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Anthony Fellows is a multi-awarding stylist and Trichologist.
A Trichologist is someone who studies and specialises in the hair and scalp, and Anthony is one of the best.
Your hair is undoubtedly important to you, and something that most people budget for, but also take for granted.
What if your shampoo and conditioner combination just aren't helping you solve your hair woes? Would you know who to turn to for answers?
Thankfully, Anthony is here to explain the science behind Trichology, and also offer some expert advice on how to better look after your hair.
The Clinic at Anthony Fellows
Anthony is able to offer a service to help clients improve their hair condition after conditions such as alopecia, stress and chemotherapy.
Based at a beautiful hair salon in Mirfield, he finds the gorgeous countryside to be very conducive to a happy life! Anthony’s clients travel from near and far to visit to get his expertise, finding the journey to be worth it for luscious locks that they know will enhance their natural hair, rather than harm it.
For appointments or queries please call 01924 492265
Codeblue's hosted system has a wide range of consumer focused features, from 2000 minutes to 01, 02, and 03 numbers, to sleek modern phones with touchscreen technology right out of the box.
Like most business people, you’re probably too busy running your company and striving to make it ever more successful to have researched which type of communications system could benefit your organisation most.
But not to worry, at Codeblue Communications we have all the skills, creativity, know-how and experience necessary to ensure you get precisely the right set-up - one that can deliver real and tangible benefits for your business.
The range of communications services we offer is capable of meeting the needs of any business.
So whether you already know what you need, or you would like us to put together a bespoke communications proposal for you, you can be certain we have everything you need to ensure your communications system is working as hard as it possibly can to benefit your organisation.
Get in touch!
Tel: 01484 819217 Email: firstname.lastname@example.org
CodeBlue Communications 2 Spring Bank Huddersfield HD1 5NB