By KLTV Newsdesk –

Video interpreting technology to improve accessibility and inclusivity

A new service has been launched to make public transport more accessible for British Sign Language (BSL) users in West Yorkshire.

The West Yorkshire Combined Authority’s partnership with SignLive will enable customers to connect with qualified BSL interpreters via video technology, helping to facilitate real-time conversations with Metro travel staff.

Helping customers navigate public transport

Customers at staffed bus stations across West Yorkshire can use SignLive to talk to the Combined Authority’s transport teams about a range of travel queries, including senior and disabled person’s travel passes, AccessBus services, and general travel information.

The service, which launches today (Wednesday 28th May), forms part of the Combined Authority’s ongoing commitment to improving accessibility and inclusivity across the region’s public transport network.

Commitment to inclusivity

Mayor of West Yorkshire, Tracy Brabin, said: “Public transport is for everyone here in West Yorkshire.

“By introducing this fantastic new service, we are making sure everybody feels they can use our buses, no matter what challenges they might face.”

Supporting BSL users

West Yorkshire’s Inclusivity Champion, Fatima Khan-Shah, said: “We genuinely want our transport services to be easy for everyone to use, so that they have the chance to travel comfortably and with respect.

“SignLive is a great way to support our customers who use British Sign Language. We want them to feel confident and secure as they use public transport.

“Initiatives like this are how we build a more inclusive, better-connected West Yorkshire.”

Simple and accessible technology

To use the service, customers can scan a QR code at any staffed bus station or travel centre to be connected to a SignLive interpreter via their smartphone or tablet.

The SignLive app, which is available to download on smartphones and tablets, also allows users to log in and access the service by searching the community directory for the relevant West Yorkshire Combined Authority service.

For more information, visit the Combined Authority website: https://www.wymetro.com/british-sign-language-bsl/.