By Leah Conway –
Kirklees Councillors will meet next week to discuss proposals for a new strategy to improve access to services for residents.
They will review the proposed Access Strategy. The strategy was co-developed with Kirklees residents, partners and businesses. It aims to respond to the ways access is provided to ensure those who need and receive services are supported in the most appropriate and efficient way.
The strategy planned action over the next 5 years, aiming to make improvements to online and digital council platforms and resources. It includes continuous reviews and developments to help improve the service outcomes.
The laid-out proposal aims to reduce the need for repeated contacts, provide more localised services in communities and develop online and phone services. Services will be co-designed, produced and evaluated with people and businesses the council serves.
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Councillor Paul Davies, Cabinet Member for Corporate said: “Reducing inequalities is key as we recover from the impact of COVID-19. We can sometimes make assumptions about how people want to access council services and, as a result, alienate those who don’t use the latest technological or digital channels.
“ I am pleased that we have developed an Access Strategy that puts people at the heart of our approach, so they are able to benefit and feel included when accessing and using council services.
“Our vision is for Kirklees to be a district which combines a strong, sustainable economy with a great quality of life – leading to thriving communities, growing businesses, high prosperity and low inequality where people enjoy better health throughout their lives.”
